Description: Further DetailsTitle: This is Service Design DoingCondition: NewEAN: 9781491927182ISBN: 9781491927182Publisher: O'Reilly MediaFormat: PaperbackRelease Date: 01/19/2018Item Height: 239mmItem Length: 186mmItem Width: 24mmItem Weight: 948gAuthor: Markus Edgar Hormess, Adam Lawrence, Jakob Schneider, Marc StickdornLanguage: EnglishSubtitle: Applying Service Design Thinking in the Real WorldDescription: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.Country/Region of Manufacture: USGenre: Computing & InternetRelease Year: 2018 Missing Information?Please contact us if any details are missing and where possible we will add the information to our listing.
Price: 57.93 USD
Location: NN10 6GL
End Time: 2025-02-14T10:06:42.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money back or replacement (buyer's choice)
Return policy details:
Book Title: This is Service Design Doing
Title: This is Service Design Doing
EAN: 9781491927182
ISBN: 9781491927182
Release Date: 01/19/2018
Release Year: 2018
Subtitle: Applying Service Design Thinking in the Real World
Country/Region of Manufacture: US
Genre: Computing & Internet
Number of Pages: 500 Pages
Publication Name: This Is Service Design Doing : Applying Service Design Thinking in the Real World
Language: English
Publisher: O'reilly Media, Incorporated
Item Height: 0.8 in
Publication Year: 2018
Subject: Web / Web Services & APIs, Consumer Behavior, Decision-Making & Problem Solving, Management
Type: Textbook
Item Weight: 30.1 Oz
Author: Marc Stickdorn, Jakob Schneider, Markus Hormess, Adam Lawrence
Item Length: 9.1 in
Subject Area: Computers, Business & Economics
Item Width: 7.4 in
Format: Trade Paperback
