Operations in an Omnichannel World by Santiago Gallino (English) Paperback Book

Description: Operations in an Omnichannel World by Santiago Gallino, Antonio Moreno Estimated delivery 3-12 business days Format Paperback Condition Brand New Description The world of retailing has changed dramatically in the past decade. Sales originating at online channels have been steadily increasing, and even for sales transacted at brick-and-mortar channels, a much larger fraction of sales is affected by online channels in different touch points during the customer journey. Shopper behavior and expectations have been evolving along with the growth of digital channels, challenging retailers to redesign their fulfillment and execution processes, to better serve their customers. This edited book examines the challenges and opportunities arising from the shift towards omni- channel retail. We examine these issues through the lenses of operations management, emphasizing the supply chain transformations associated with fulfilling an omni-channel demand.The book is divided into three parts. In the first part, "Omni-channel business models", we present four studies that explore how retailers are adjusting their fundamental business models to the new omni-channel landscape. The second part, "Data-driven decisions in an omni-channel world", includes five chapters that study the evolving data opportunities enabled by omni-channel retail and present specific examples of data-driven analyses. Finally, in the third part, "Case studies in Omni-channel retailing", we include four studies that provide a deep dive into how specific industries, companies and markets are navigating the omni-channel world.Ultimately, this book introduces the reader to the fundamentals of operations in an omni-channel context and highlights the different innovative research ideas on the topic using a variety of methodologies. Author Biography Santiago Gallino is an Assistant Professor at the Operations, Information and Decisions Department of the Wharton School (University of Pennsylvania). He is interested in operations management challenges in the retail industry. Santiago studies both omni-channel integration and store execution issues in retail. In his research, he uses field data and econometric tools to study existing operational practices as well as potential operational improvements.Before joining Wharton, Professor Gallino worked at the Tuck School of Business at Dartmouth.Professor Gallino holds a PhD in Operations and Information Management and a Masters in Statistics from the University of Pennsylvania where he was a Fulbright Scholar, an MBA from IAE Business School, and a degree in Electrical Engineering from Universidad de Buenos Aires. Antonio Moreno is the Sicupira Family Associate Professor in the Technology and Operations Management Unit of Harvard BusinessSchool. He teaches technology and operations management in MBA, executive and doctoral programs. Before joining HBS, he was an associate professor in the Kellogg School of Management. Professor Moreno uses data and empirical approaches to study the digital transformation of services and supply chains, with a particular focus on retail. Professor Morenos research has won multiple awards and has appeared in journals such as Management Science, Marketing Science, Manufacturing & Service Operations Management, Information Systems Research, and Sloan Management Review, and has been covered by several media outlets. He has received the Wickham Skinner Early-Career Research Accomplishments Award from the Production and Operations Management Society. Professor Moreno holds a MA in statistics and a PhD in operations and information management from the Wharton School of the University of Pennsylvania. He also has degrees in Electrical Engineering and Industrial Engineering from the Technical University of Catalonia. Details ISBN 303020121X ISBN-13 9783030201210 Title Operations in an Omnichannel World Author Santiago Gallino, Antonio Moreno Format Paperback Year 2020 Pages 353 Edition 1st Publisher Springer Nature Switzerland AG GE_Item_ID:151397353; About Us Grand Eagle Retail is the ideal place for all your shopping needs! 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